Privacy policy

Dental Compliance Australia Privacy Policy

Last update: September 19th 2020

Introduction

DENTAL COMPLIANCE PTY LTD, is committed to protecting and respecting your privacy.

These Privacy Terms together with our Terms and conditions (and any other documents referred to in it, and any other contractual terms that may be in place between us and you) sets out the basis on which any personal data that we receive from you, gather from you, or process for you, will be used by us. 

Information we may collect from you

Through our websites

You may give us information about you by filling in forms on our websites or by corresponding with us by email, phone or otherwise (we only correspond by phone in the case of support and other product services). This includes information you provide when you register and subscribe to use our learning platforms, contact forms you may submit on any of our websites, and communications with our support and product team.

The information you give us may include your name, email address, country, state, city, phone number, institution type, institution name, institution website, institution size, username, password, job type, memberships and AHPRA number. 

Through our marketing campaigns

You may give us information about you when filling in forms in our content marketing campaigns (for example in the case where we offer a brochure or white paper in the exchange of your data), registrations to webinars and other events, subscribing to our blogs, or participating in marketing activities at trade-shows and conferences.

The information you give us may include your name, email address, country, state, city, phone number, institution type, institution name, institution website, and institution size.

How do we use your data

Data collected through our websites or registration/subscription to our learning platforms

The data provided by users when registering to use our learning platforms is used in the following ways:

·       To send informative emails for the users 

·       To send newsletter content from time to time

·       To send product updates to all users

·       Data provided by users on free trials can also be used for marketing campaigns that might be suited for them such as invitations to webinars and events, content marketing campaigns, campaigns to convince users to upgrade to a paid plan, marketing research campaigns related to our platforms and industry, etc.

·       Data provided by paying clients can also be used for marketing campaigns that might be suited for them such as invitations to webinars and events, content marketing campaigns, marketing research campaigns related to our platforms, campaigns to gather product feedback, etc.

·       Data provided when subscribing to a blog is used to send blog updates and future marketing campaigns, similar to the ones mentioned above.

Data collected through marketing campaigns

The data collected through marketing campaigns is used in the following ways:

·       In future marketing campaigns that might be suited for them such as invitations to webinars and events, content marketing campaigns, campaigns related to our platforms and blogs, research campaigns related to our platforms, blogs, and industry.

Data hosted by clients on our platforms

Dental Compliance Pty Ltd is the data collector, Matrix LMS is the data processor. We only collect the data that clients elect to provide when registering for our platform. 

How long do we store data

Client data such as registration details, company details, data stored by the client in our learning platforms, is stored as long as the client is registered to use our learning platform. 

Personal data gathered through marketing campaigns and website forms (such as contact forms on our websites) is stored until the user decides that they don't want to receive updates from us anymore. We use email marketing to communicate with these contacts and there is a "Unsubscribe" option available in each email.

Blog subscribers receive blog updates until they decide to stop their subscription. The "Unsubscribe" option is available in each blog update we send out.

Where do we store data

Data is stored on the Amazon servers in Sydney.

Cookie policy

We use cookies when you access some of our products and services. Cookies allow us, among other things, to authenticate and log you in, provide you with a personalized experience, and analyze how our websites and online services are performing. 

Security measures implemented in our learning platforms

Our learning platforms include the following security mechanisms to protect its members and their resources: passwords, walled communities, authenticated resource access, secure profiles, secure messaging, communications monitoring, secure e-commerce, secure storage, secure servers. All communications are over HTTPS, all personal passwords are encrypted with individual SALT values, we use a rate limiter to prevent script kiddies or malicious attackers from overwhelming the system, our Amazon servers are hosted in their own VPC (virtual private cloud), and all remote ssh logins are protected using public/private keys. We conduct regular security audits and Matrix LMS runs daily security tools on our site to automatically detect and report security issues. We can prevent selected users from logging in, revoke their access rights, or delete them entirely if necessary.